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AkOps Labs

Refund & Cancellation Policy

Last updated: 26 October 2026

AkOps Labs sells digital learning services only (online practice labs, mock exams, interview preparation, downloadable projects and online 1:1 sessions). Nothing is shipped. This policy explains when you can get your money back.

1. Try before you pay

You can use the free lessons, and during the launch month every lesson, question and mock exam, without paying. We never ask for card details for the free account, so please try the service before you buy a plan.

2. 7-day refund

  • If you are not happy, you can ask for a full refund within 7 days of your first payment for a plan.
  • The refund is not available if you have already downloaded project files or used a 1:1 session in that billing period, because these cannot be returned.
  • Renewal payments can be refunded within 48 hours of the renewal if you have not used the plan since.

3. 1:1 sessions

  • You can cancel or move a confirmed session for free up to 24 hours before it starts.
  • If we cancel a session, we offer a new time or a refund of the extra-time fee you paid for it.
  • Sessions missed without notice are not refunded. Unused monthly Pro sessions do not roll over.

4. Cancelling your plan

Plans are monthly. You can cancel anytime by emailing us. Your plan stays active until the end of the period you paid for, and your free account and progress are kept.

5. Wrong or double payments

If you were charged twice or by mistake, contact us and we will refund the extra payment in full.

6. How to ask for a refund

Email akops.devops@gmail.com with your account email and the payment date. We reply within 2 working days. Approved refunds are sent back to the card or account you paid with through our payment provider, PayHere, and usually appear within 7 to 14 working days depending on your bank.

7. Contact

See also our Terms of Service and Privacy Policy.